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At Business Mail Boutique, we prioritize meticulous handling of your items. However, it's important to understand that we cannot be held responsible for any unforeseen damage that might occur accidentally during engraving process.

To ensure accuracy and your satisfaction, If requested, we will provide proof for all customer-supplied items. We will only proceed with the engraving once you have approved the proof, including spelling, font, placement, and graphics. Your approval signifies your acceptance of the design and allows us to schedule the engraving.

While 99% of customer-provided items engrave beautifully, the material's response to the engraving process can sometimes be unpredictable. Plating might chip, glass might react unexpectedly, or other unforeseen issues could arise. you are responsible for accepting the inherent risks associated with the engraving process.

We are not responsible for engraving errors stemming from inaccurate information provided by the customer.

Despite potential variations, our team remains dedicated to upholding high-quality standards in every product we create. We strive to deliver a custom item that meets your expectations and is both accurate and visually appealing.

Thank you for choosing Business Mail Boutique for your personalized products. Your attention to detail and understanding of the artistic and natural aspects involved in laser engraving are appreciated. Should you have any questions or concerns, please don't hesitate to contact our customer service team for assistance.